1. Scope of this Policy
This Refund Policy applies to paid services offered by PinDomo, including featured listings, best choice placements, spotlight placements, top developer promotions, property reel promotions, advertising slots, lead-generation services, and other paid visibility or marketing services.
2. Free Services
Free property listing services do not involve a payment and therefore are not eligible for refunds. PinDomo may review, approve, reject, hide, or remove free listings according to platform rules.
3. Refund Window
A refund request may be considered only if it is submitted within 48 hours from payment and before the paid service has been substantially used, activated, published, consumed, or delivered. After 48 hours, no refund will be provided.
4. Non-Refundable Services
The following are generally non-refundable:
- Paid promotions, ads, or featured placements that have already gone live.
- Services used for any portion of the selected duration.
- Custom marketing work, creative work, listing edits, admin-posted property work, or manual campaign setup already performed.
- Charges where incorrect details were submitted by the user and the service was activated based on those details.
- Any service where leads, views, impressions, enquiries, or visibility have already started.
- Taxes, payment gateway charges, or bank charges where applicable and non-recoverable.
5. Duplicate or Failed Payment
If you believe you were charged twice for the same service, or payment was deducted but the service was not created or activated, contact us within 48 hours with proof of payment. Valid duplicate or technical-error payments may be refunded or adjusted after verification.
6. No Guarantee of Leads or Conversion
Paid visibility services improve placement or exposure on the platform, but PinDomo does not guarantee enquiries, leads, calls, visits, sale, rent, lease, conversion, or business outcome. Lack of enquiries or conversion is not a refund reason once the paid service has been activated.
7. How to Request a Refund
Send a refund request to contact@pindomo.com within 48 hours. Include:
- Your name and registered email or phone number.
- Property ID or listing title, if applicable.
- Payment date, amount, transaction ID, and payment screenshot.
- Reason for refund request.
8. Review and Decision
PinDomo will review refund requests based on service status, payment records, usage, activation, and applicable law. Approved refunds may take additional processing time depending on the payment method or bank.